Unlock Operational Excellence with the Shingo Model™

As a licensed Shingo affiliate based in Perth, Western Australia, IMPAX Solutions Group empowers organisations to elevate their operational maturity and embed a culture of continuous improvement through the inspiration of the Shingo Model™

About the Shingo Model

The Shingo Model™ is not just another initiative; it is a new way of thinking. It is a comprehensive framework for achieving organisational excellence by focusing on principles that drive ideal behaviours and sustainable results.

Developed by the Shingo Institute, a programme within the Jon M. Huntsman School of Business at Utah State University, the model emphasises the importance of culture and systems in fostering continuous improvement.

Shingo Guiding Principles pyramid – Enterprise Alignment, Continuous Improvement, Cultural Enablers
Shingo Guiding Principles pyramid – Enterprise Alignment, Continuous Improvement, Cultural Enablers
Shingo Model diagram – Guiding Principles, Culture, Results, Systems and Tools
Shingo Model diagram – Guiding Principles, Culture, Results, Systems and Tools

The Shingo Guiding Principles consist of ten interrelated concepts that are designed to guide individuals and organizations on their journey toward operational excellence.

These core principles align to three dimensions of Cultural Enablers, Continuous Improvement and Enterprise Alignment, providing a framework for continuous improvement that can be adapted to any organisation or industry to create a culture of excellence, innovation, and continuous improvement.

We support the maturing of your performance culture and leadership behaviours

We offer immersive workshops that explore the principles and intent of the Shingo Model, helping your leaders understand and apply these powerful concepts to drive meaningful change within your organisation.

Workshops are held at a host location providing a go-and-observe learning opportunity.

Operating System Review, Design & Implementation

We can support the design of your strategy, operating system and ways of working.

We provide coaching, training, advisory and implementation support as you mature your ways of working and operational excellence culture.

Interested in hosting or attending a Shingo Workshop? 
Shingo Workshops
Performance and Cultural Maturity Assessments

We evaluate your organisation’s ways of working and alignment with Shingo principles, providing actionable insights into the maturity of your cultural enablers, enterprise alignment, and continuous improvement practices.

WORKSHOPS

Impax Solutions Group

Partnering to unlock value and build capability

managing director

GET IN TOUCH

mick.mckay@impaxgroup.com.au

Mick McKay

© 2026. All rights reserved.

+61 407 448 546

GENERAL ENQUIRIES

contact@impaxgroup.com.au

Licensed Affiliate of the Shingo Institute logo
Licensed Affiliate of the Shingo Institute logo
Certified Shingo Institute Facilitator logo
Certified Shingo Institute Facilitator logo