DISCOVER EXCELLENCE
DISCOVER EXCELLENCE is the gateway to the other five workshops in the series. This foundational, two-day workshop introduces the Shingo Model™, the Shingo Guiding Principles, and the Three Insights of Organizational Excellence™. With active discussions and on-site learning at a host organization, this program is a highly interactive experience. It is designed to make your learning meaningful and immediately applicable as you discover how to release the latent potential in an organization to achieve organizational excellence. It provides the basic understanding needed in all Shingo workshops; therefore, it is a prerequisite to all the other workshops.
As a participant, you will:
Learn and understand the Shingo Model.
Discover the Three Insights of Organizational Excellence.
Explore how the Shingo Guiding Principles inform the ideal behaviors that lead to sustainable results.
Understand the behavioral assessment process through an interactive case study and on-site learning.
SYSTEMS DESIGN
This two-day workshop integrates classroom and on-site experiences at a host facility to build upon the knowledge and experience gained from the DISCOVER EXCELLENCE* workshop, and focuses on the Systems and Tools diamonds in the Shingo Model™. It begins by explaining that all work in an organization is the outcome of a system. Systems must be designed to create a specific end objective; otherwise, they evolve on their own. Systems drive the behavior of people, and variation in behavior leads to variation in results. Organizational excellence requires well-designed systems to drive ideal behaviors that are required to produce sustainable results.
In this workshop, you will:
Discover the three types of essential systems.
Explore the five required communication tools for each system.
Learn how to create and use system maps.
Understand system standard work and how it drives improvement.
*DISCOVER EXCELLENCE is a pre-requisite to this workshop.
CULTURAL ENABLERS
This two-day workshop integrates classroom and on-site experiences at a host facility to build upon the knowledge and experience gained from the DISCOVER EXCELLENCE and SYSTEMS DESIGN* workshops. It takes you deeper into the Shingo Model™ by focusing on the principles identified in the
Cultural Enablers dimension of the Shingo Guiding Principles:
Respect Every Individual
Lead with Humility
Cultural Enablers principles make it possible for people in an organization to engage in the transformation journey, progress in their understanding, and build a culture of organizational excellence. Organizational excellence cannot be achieved through top-down directives or piecemeal implementation of tools. It requires a widespread organizational commitment. The CULTURAL ENABLERS workshop will help you define ideal behaviors and the systems that drive them by using behavioral benchmarks.
*DISCOVER EXCELLENCE and SYSTEMS DESIGN are prerequisites to this workshop.
CONTINUOUS IMPROVEMENT
This two- or three-day workshop integrates classroom and on-site experiences at a host facility to build upon the knowledge and experience gained from the DISCOVER EXCELLENCE and SYSTEMS DESIGN* workshops. It begins by teaching you how to clearly define value through the eyes of your customers.
It continues the discussion about ideal behaviors, fundamental purpose, and behavioral benchmarks and takes you deeper into the Shingo Model™ by focusing on the principles identified in the Continuous Improvement dimension:
Seek Perfection
Embrace Scientific Thinking
Focus on Process
Assure Quality at the Source
Improve Flow & Pull
The CONTINUOUS IMPROVEMENT workshop will deepen your understanding of the relationship between behaviors, systems, and principles, and how they drive results.
*DISCOVER EXCELLENCE and SYSTEMS DESIGN are prerequisites to this workshop.
ENTERPRISE ALIGNMENT
This two-day workshop integrates classroom and on-site experiences at a host facility to build upon the knowledge and experience gained from the DISCOVER EXCELLENCE and SYSTEMS DESIGN* workshops.
It takes you deeper into the Shingo Model™ by focusing on the principles identified in the Enterprise Alignment dimension:
Think Systemically
Create Constancy of Purpose
Create Value for the Customer
To succeed, organizations must develop management systems that align work and behaviors with principles and direction in ways that are simple, comprehensive, actionable, and standardized. Organizations must get results, and creating value for customers is ultimately accomplished through the effective alignment of every value stream in an organization. The ENTERPRISE ALIGNMENT workshop continues the discussion around defining ideal behaviors and the systems that drive them.
*DISCOVER EXCELLENCE and SYSTEMS DESIGN are prerequisites to this workshop.
BUILD EXCELLENCE
This two-day capstone workshop integrates classroom and on-site experiences at a host facility to solidify the knowledge and experience gained from the previous five Shingo workshops. The BUILD EXCELLENCE* workshop demonstrates the integrated execution of systems that drive behavior toward the ideal as informed by the principles in the Shingo Model™. The workshop helps to develop a structured approach to execute a cultural transformation. It builds upon a foundation of principles, using tools that already exist within many organizations. You will learn how to build systems that drive behavior that will consistently deliver desired results.
In this final Shingo workshop, you will:
Discover how the Shingo Model strengthens the execution of your strategy.
Learn how to shift your culture, guided by organizational purpose, to the next level.
Use Go & Observe to understand the practical application of the Shingo Model.
Accelerate your cultural transformation by applying the learnings gained from the Shingo Model into a PDCA cycle.
*Prerequisites: DISCOVER EXCELLENCE, SYSTEMS DESIGN, and a minimum of one depth workshop (ie: CULTURAL ENABLERS, CONTINUOUS IMPROVEMENT, and/or ENTERPRISE ALIGNMENT. All six workshops in the series are required for Shingo Alumni recognition, concluding with BUILD EXCELLENCE.
