Shingo Institute Licensed Affiliate
Shingo Discover Excellence
2-Day Workshop
This foundational, two-day workshop introduces the Shingo Model™, the Shingo Guiding Principles, and the Three Insights of Organisational Excellence. Through active discussion and on-site learning at a live Perth host operation, discover how to release the latent potential in your organisation to achieve organisational excellence.
2nd & 3rd December 2026 8.30am to 5pm Multiplan - Belmont
Why this workshop
Operational excellence tools, improvement projects, new operating systems. Most organisations have tried them all, and most watch the gains fade and sustaining these ways of working a challenge. The missing piece isn't another tool. It's understanding what actually drives results: behaviour, and the systems that shape it.
Discover Excellence is where that understanding starts. Developed by the Shingo Institute at Utah State University, home of the Shingo Prize, this workshop introduces the Shingo Model, its Guiding Principles, and the Three Insights of Organisational Excellence.
Systems drive behaviour. Behaviour drives results.
Two days here will change how you look at both.
Release the latent potential in your
organisation
What you'll learn
In this workshop you will practise structured Go and Observe inside our host site's operation, and this practical experience will help you apply the concepts to your own ways of working. It is the entry point to the full Shingo series.
As a participant, you will
Learn and understand the Shingo Model
Discover the Three Insights of Organisational Excellence
Explore how the Shingo Guiding Principles inform ideal behaviours that ultimately lead to sustainable results
Understand the behavioural assessment process through an interactive case study and on-site learning
Face to face workshop hosted by Multiplan
Based in Perth, with offices in Bulgaria, Multiplan delivers specialist construction modelling and structural steel detailing services for projects across Australia and internationally.
Over two days, you will engage with Multiplan team members through structured Go and Observe sessions, exploring how the Discover Excellence principles connect to everyday behaviours and working practices. These sessions offer an opportunity to observe, ask questions and reflect on how you can apply your learning within your own organisation.
Multiplan’s values of being Resilient, Committed, Collaborative, Innovative, Motivated and Versatile provide a foundation for exploring the relationship between organisational values, behaviours and continuous improvement.
WHO SHOULD ATTEND
No prerequisite. Discover Excellence is itself the prerequisite for the rest of the Shingo Workshop series.
✓ Lean practitioners who want the why behind the tools
✓ Leadership teams attending together
Built for the people responsible for performance and culture
✓ Executives and leaders
✓ Continuous Improvement, operational excellence and transformation leads
Executives, leaders, improvement practitioners and team members responsible for driving results, improving systems and building a sustainable culture of improvement and organisational excellence. No prior Shingo knowledge is assumed.
Mick McKay, Managing Director, Impax Solutions Group
Certified Shingo Facilitator | Shingo Alumni | Former Head, BHP Operating System | GAICD | Certified Advisory Board Chair
Mick was previously Head of the BHP Operating System, one of the executives responsible for its deployment across a Shingo Prize winning organisation. Mick has spent more than 20 years leading teams across maintenance, production and engineering in mining, services and heavy industry, seeing first-hand what makes operational excellence stick and how to build sustainable ways of working. He facilitates this workshop as someone who has led through transformation, and supports participants in bringing these concepts to life.
YOUR FACILITATOR
A brief introduction to Organisational Excellence and the Shingo Model
HEAR FROM YOUR FACILITATOR
$1,995 (incl. GST)
Direct, secure booking. Your place is confirmed on payment.
Venue: Suite 12, 4 Queen Street Bentley Western Australia, 6102.
Dates: 2 & 3 December 2026
Time: 8:30am – 5:00pm each day
Included: Shingo participant guidebook, certificate of completion, catering both days, and the Discover Excellence book.
Details and inclusions
Booking & cancellations
If we postpone or cancel due to unforeseen circumstance, transfer to the new date or take a full refund, your choice.
Send a colleague in your place any time before the course, at no charge.
Cancel 14 or more days before: full refund, less a 1.8% administration fee.
Cancel 48 hours to 14 days before: a credit toward a future course (valid 12 months) or transfer to another attendee of your choice.
No refund for no shows or short term cancellations (< 48hrs).
Begin your organisation's journey to sustainable excellence
Not ready to book a seat just yet?
Whatever stage you are at, there is a way in. Choose the option that fits.
Can't make this course?
Provide a venue and a Go and Observe experience and receive complimentary seats plus observation feedback from participants to support your organisation's journey
More ways to get started
Want to talk it through?
We run the Shingo Workshop Series in Perth, face to face and virtually. Register your interest and get first access to upcoming dates.
Interested in hosting?
Want to discuss if this is right for you or your team, discuss the Shingo Alumni journey or explore a private in-house workshop for your organisation?
